999bet Privacy Policy

This privacy policy applies to all services and products on the 999bet platform. When you use our website, open an account, place a bet, or contact our support team, you are considered to have agreed to the terms of this policy. Reading this document alongside our Terms and Conditions will give you a clearer picture of the overall terms of using the platform.

We believe data protection is not merely a legal obligation — it is a responsibility to our users. Every service at 999bet is built around this principle.

What Information We Collect

999bet collects various types of information to operate its services. This information can broadly be divided into two categories: what you provide directly, and what is collected automatically.

1.1 What You Submit Directly

• Name, date of birth, and gender
• Mobile number and email address
• Copy of national ID card or passport (for identity verification)
• bKash, Nagad, Rocket, or bank account details (to process transactions)
• Messages and complaints sent to our support team

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Time of site access, page visit patterns, and session duration
• Information obtained from cookies and similar tracking technologies

Documents collected for identity verification are stored in a maximally secure environment and are not shared with third parties beyond what is necessary.

Purpose of Data Use

Collected information is used only for specific and legitimate purposes. 999bet processes your information for the following reasons:

• Account Management: Assisting with account creation, login verification, and profile updates.
• Financial Transactions: Handling deposits, withdrawals, and bonus distribution properly.
• Security and Fraud Prevention: Detecting irregular activity and ensuring the safety of the platform.
• Customer Service: Providing support in Bengali and English via live chat and email.
• Age Verification: Ensuring that no one under the age of 21 is able to use the platform.
• Legal Compliance: Storing and disclosing information in accordance with applicable laws and regulations.
• Service Improvement: Reviewing user experience to raise the quality of the platform.

Your information will not be used for any purpose beyond those stated above — under any circumstances.

Data Storage and Security

Your personal information is stored on secure servers. 999bet uses SSL encryption technology so that data exchanged between your browser and our servers cannot be read by third parties.

3.1 Technical Security Measures

• 256-bit SSL/TLS encryption
• Firewall and intrusion monitoring systems
• Regular security audits and vulnerability assessments
• Data access restricted to authorised personnel only

3.2 Retention Period

Information is retained for as long as your account remains active. After an account is closed, certain information may need to be kept for a defined period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.

Sharing Data with Third Parties

999bet never sells your personal information for commercial purposes. However, in specific circumstances, information may need to be shared with trusted third parties:

• Payment Processors: bKash, Nagad, Rocket, and banking institutions receive the information needed to complete transactions.
• Identity Verification Services: Verification agencies are engaged to complete the KYC (Know Your Customer) process.
• Technology Service Providers: Trusted technology partners for hosting, analytics, and security operate under strict confidentiality agreements.
• Legal Authorities: Information may be disclosed in compliance with a valid order from a court or competent authority.

Outside the cases listed above, your information is not shared with anyone without your consent.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored in your browser. They help improve the functionality of the site and contribute to a personalised experience.

5.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and to run core site functions.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Help us monitor site usage patterns and improve our services.

You can manage cookies by changing your browser settings. However, disabling essential cookies may prevent some features of the site from working.

Your Rights and Controls

999bet believes you should have full control over your own information. You have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information — though where legal obligations exist, complete deletion may not be possible.
• Right to Object to Processing: You may request to opt out of marketing communications.
• Right to Data Portability: You may request a structured copy of your information.

To exercise these rights, contact our 24/7 live chat or email support. We provide assistance in both Bengali and English.

Responsible Gaming and Data Protection

Our protection framework is not limited to financial information. Under 999bet's Responsible Gaming Policy, we also use information related to gaming behaviour — the purpose being to identify problematic patterns and take protective measures where necessary.

This data processing is done entirely in the interest of user protection and is not used for any commercial benefit. Information relating to the 21+ age verification process falls under the same protection.

International Data Transfers

Our servers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that an equivalent level of protection is maintained there. This requirement is included as a mandatory condition in our agreements with third-party data processors.

Protection of Minors

999bet strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect information from any minor. If it comes to our attention that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their minor child has opened an account on our platform, they are requested to contact our support team immediately.

Changes to This Policy

999bet may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will change. For significant changes, we will notify you by email or via an in-platform notification.

Continued use of the site after any changes will be taken as acceptance of the updated policy. We recommend visiting this page regularly to read the latest version. For more general questions about our services, visit our FAQ page.

Contact and Complaints Process

If you have any questions or concerns about this privacy policy, please contact us in the following ways:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
• Email: [email protected]

We take all data protection complaints seriously and are committed to responding within a reasonable time.